Sunday, 29 September 2013

No Progress…My First Rant

Since my last post, there has been no progress on site. In fact, minimal progress has been the trend for the past several weeks. 

Apparently, it is the painter who has been evading, or promising and not delivering. All other activities are pending completion of painting of the eaves. Our SS, Greg has been following up with the painter with no apparent luck…and feeling helpless I suppose. If there is so much trouble in securing a painter for getting the eaves done, I wonder what would be the severity of the challenge when internal walls would need to be painted, and god forbid, a wall that needs touching up at Practical Completion Stage?

We could be waiting for weeks or months!

I acknowledge the problems associated with getting tradespeople to start and complete a task on time may be the norm than an exception; and thus the situation is not unique to our SS; however, for a leading company in the construction industry that prides itself on “being loved” (So You Can Truly LOVE Where You Live), Metricon is yet to – in customers’ eyes – effectively recruit, train, maintain and take corrective actions of the tradespeople partly responsible for delivering on that positioning.

While the Company does such an excellent job at the Pre-Construction Stage, making it highly visible in the industry, my experience and reading of blogs and forums and other personal communications indicate that Metricon customers’ experience at the construction stage of the build may be no different to non-Metricon customers, although my Sales Consultant assures me that Metricon always springs back positively on customers’ minds at the completion of the build. Only time will tell whether this would be true in our case.

So, why am I freaking out now? Because the D-Day is looming. My Mrs and I have sacrificed many to get this dream house up….and I would not like to see any more impediments.

The D-Day for us is 27 January 2014. Metricon, take a note of it.

Neither of us used casual or annual leave at our workplace this year in the hope of using it early next year when we need them the most. So, both of us had applied for annual leave for a few weeks immediately after Australia Day and got them approved. So, we would be devastated and totally cross if handover did not occur around Australia Day next year. 

With the way things are progressing (or not), that failure is waiting to become a reality, unless Metricon takes corrective action now.

Get It Done. Make It Happen.

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