Since my
last post, there has been no progress on site. In fact, minimal progress has
been the trend for the past several weeks.
Apparently,
it is the painter who has been evading, or promising and not delivering. All
other activities are pending completion of painting of the eaves. Our SS, Greg
has been following up with the painter with no apparent luck…and feeling
helpless I suppose. If there is so much trouble in securing a painter for
getting the eaves done, I wonder what would be the severity of the challenge
when internal walls would need to be painted, and god forbid, a wall that needs
touching up at Practical Completion Stage?
We could
be waiting for weeks or months!
I
acknowledge the problems associated with getting tradespeople to start and
complete a task on time may be the norm than an exception; and thus the
situation is not unique to our SS; however, for a leading company in the
construction industry that prides itself on “being loved” (So You Can Truly
LOVE Where You Live), Metricon is yet to – in customers’ eyes – effectively
recruit, train, maintain and take corrective actions of the tradespeople partly
responsible for delivering on that positioning.
While the
Company does such an excellent job at the Pre-Construction Stage, making it
highly visible in the industry, my experience and reading of blogs and forums
and other personal communications indicate that Metricon customers’ experience
at the construction stage of the build may be no different to non-Metricon
customers, although my Sales Consultant assures me that Metricon always springs
back positively on customers’ minds at the completion of the build. Only time
will tell whether this would be true in our case.
So, why
am I freaking out now? Because the D-Day is looming. My Mrs and I have
sacrificed many to get this dream house up….and I would not like to see any
more impediments.
The D-Day
for us is 27 January 2014. Metricon, take a note of it.
Neither
of us used casual or annual leave at our workplace this year in the hope of
using it early next year when we need them the most. So, both of us had applied
for annual leave for a few weeks immediately after Australia Day and got them
approved. So, we would be devastated and totally cross if handover did not
occur around Australia Day next year.
With the
way things are progressing (or not), that failure is waiting to become a
reality, unless Metricon takes corrective action now.
Get It Done. Make It Happen.
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